Skip to content
Back to home

Trust Index™ Dispute Process

A structured process for correcting factual errors or submitting verifiable evidence related to a Trust Index™ evaluation.

This process reviews evidence — it does not guarantee score changes.

What a Dispute Is (and Is Not)

Allowed Disputes

  • •Factual inaccuracies
  • •Outdated public information
  • •Missing documentation
  • •Incorrect tool ownership or status
  • •Verified policy or pricing changes

Not Allowed

  • •Opinion disagreements
  • •Requests to "improve" score
  • •Marketing claims
  • •Competitive complaints
  • •Requests based on popularity or reputation

How the Review Process Works

1

Submission received

2

Evidence validation (public, verifiable sources only)

3

Deterministic re-evaluation

4

Human review & approval

5

Outcome logged with timestamp

• Typical review window: 5–10 business days

• Lack of response does not indicate rejection

• All outcomes are final unless new evidence appears

Evidence Standards

Explicit requirements for acceptable evidence:

  • •Public URLs only
  • •Official documentation
  • •Versioned changelogs
  • •Archived policy pages
  • •No private emails or screenshots without verification
Unverifiable or private evidence cannot be considered.

What a Dispute Can Change (and Cannot)

May Change

  • •Risk flags
  • •Uncertainty markers
  • •Trust Horizon™ duration
  • •Score (if deterministic rules are triggered)

Cannot Change

  • •Methodology
  • •Thresholds
  • •Weighting rules
  • •Paid placement visibility
  • •Featured status

Legal Notice

LetsAI Trust Index™ is an analytical measurement system. Dispute resolution corrects evidence — it does not provide endorsements, guarantees, or recommendations. You remain responsible for evaluating fitness for your own use case.

Submit a Dispute

0/50 characters minimum

After Submission

What happens next

Your submission enters the review queue. Evidence will be validated against public sources using deterministic criteria.

How updates are communicated

If the dispute results in a score change, you will receive confirmation via the provided email. No response does not indicate failure.

Abuse of process

Repeated submissions without new evidence, or submissions containing unverifiable claims, may be ignored without response.